Legal
Terms & Conditions
Please read these terms carefully before booking a move with us.
1. About us. Max House Movers ("we", "us", "our") provides house removals, man and van, furniture, student and office relocation services across the United Kingdom. You can contact us on 07780 270235.
2. Quotes and bookings. Quotes are valid for 30 days and are based on the information you provide. If the volume, access or distance materially differs on the day, the price may be adjusted. A booking is confirmed once we send you a written confirmation.
3. Payment. Payment is due on completion of the move unless otherwise agreed in writing. We accept bank transfer, debit and credit cards.
4. Cancellation. Cancellations made more than 72 hours before the move are free of charge. Cancellations within 72 hours may incur a fee of up to 50% of the quoted price to cover reserved crew and vehicle time.
5. Our responsibilities. We will carry out your move with reasonable care and skill. Our vehicles are maintained and roadworthy, and our team uses appropriate equipment and protection. We will use appropriate protection for your belongings.
6. Your responsibilities. You are responsible for arranging suitable parking and access at both properties, disconnecting appliances, and disclosing any items requiring special handling.
7. Liability and claims. If something is damaged while in our care, please notify us in writing as soon as possible and within 7 days of the move. Claims are assessed on a case-by-case basis in line with these terms and any cover in place at the time of your move. We are not liable for damage to items packed by the customer where the outer packaging shows no sign of damage, nor for pre-existing damage or items declared unsuitable for transport.
8. Excluded items. We do not transport hazardous materials, illegal items, cash, jewellery, live plants, pets or perishable food unless expressly agreed.
9. Delays. We aim to arrive within the agreed window. We are not liable for delays caused by traffic, weather, delayed key release or events outside our reasonable control.
10. Complaints. If something isn't right, please tell us within 7 days so we can put it right quickly.
11. Governing law. These terms are governed by the laws of England and Wales.
Last updated: July 2026.